Return Policy

Return Eligibility

• We accept returns within 30 days of delivery.
• Items must be unused and in their original packaging, unless the product is defective or damaged.
• If a product is damaged during shipping, you must report the damage within 7 days of delivery to be eligible for a full replacement or refund.
• Custom orders or products that have been altered or used cannot be returned.
• Samples cannot be returned. They are sold to be cut, bent and tested ─ that is what they are for.

Return Process

• To start a return, email us or use the chat button on this site.
• You will be asked for proof of purchase, and we will confirm return eligibility.

Refund Policy

• Once your return is received and inspected, we will notify you of approval or rejection of your refund.
• Refunds are issued to your original payment method.
• Restocking fee: a 15% restocking fee will be deducted from the refund for returned items that are not defective, damaged, or incorrect.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a defect, damage during transit, or an error on our part.
• We recommend using a tracked shipping service, as we cannot guarantee receipt of a returned item.
• Skid returns travel by freight. Contact us before shipping one back so we can arrange the carrier.

Damaged or Defective Items

• If your product arrives damaged or defective, contact us within 7 days of receiving the order.
• We will provide a replacement or refund at no additional cost.